Frequently Asked Questions

Need a quick hand? Email our team at [email protected]. We aim to reply promptly on business days.

Orders

How do I know my order went through?

After checkout you’ll receive an order confirmation email with your order number. If you don’t see it, check spam/junk and verify the email you used at checkout.

Can I cancel or change my order?

We start processing quickly. If your order hasn’t shipped yet, we’ll do our best to help. Email [email protected] with the subject line “Cancel/Change Order #XXXX” as soon as possible. Once an order ships, changes and cancellations aren’t guaranteed.

I entered the wrong shipping address. What should I do?

Contact us immediately with the correct address. If the order hasn’t shipped, we’ll update it. After shipment, carrier reroutes aren’t guaranteed, but we’ll advise on next steps.

Shipping & Tracking

Shipping at a Glance	Details
Handling time	1 business day
Transit time	Typically 2–5 business days once shipped
Standard shipping fee	$6.99 per order

Do you offer expedited shipping?

At this time we offer standard shipping. We’ll update this page if additional options become available.

How do I track my order?

You’ll receive a shipping confirmation email with a tracking number once your order leaves our facility. Use that number on the carrier’s site to see the latest status.

My tracking hasn’t updated. Is that normal?

Allow 24–48 hours for the first scan after you receive your tracking number.
Occasional gaps in updates can occur during carrier handoffs.
If there’s no movement for 3 business days, contact us and we’ll take a look.

Tracking says delivered but I can’t find my package.

Check with household members, neighbors, and around entrances.
Look for a delivery notice from the carrier.
Wait one full business day in case of a premature scan.
Still missing? Email us with your order number and tracking details.

Sizing & Fit

How do I choose the right size?

Refer to the sizing information provided on each product page. If you’re between sizes or need advice, share your typical size and measurements with us at [email protected] and we’ll help you decide.

Can you help with fit questions before I buy?

Yes—email us the item you’re considering and how you prefer your fit (slim, regular, relaxed). We’ll give tailored guidance.

Returns & Refunds

How do I start a return?

Email [email protected] with your order number, the item(s) you’d like to return, and the reason. We’ll confirm eligibility and provide next steps before anything is sent back.

Do you offer exchanges?

Exchange options depend on current stock. Contact us and we’ll help arrange an exchange or an alternative solution.

When will I get my refund?

Once a return is received and inspected, we’ll notify you about the outcome. Approved refunds are issued to the original payment method. Processing times vary by bank or card issuer.

What if my item arrives damaged or incorrect?

Please keep all packaging and contact us right away with photos and your order number. We’ll review and work toward a quick resolution.

Payments

Payment Method	Notes
Credit/Debit Cards	Processed securely via our payment partners
PayPal	Checkout with your PayPal account
Stripe	Card payments handled through Stripe’s gateway
Airwallex	Supported for eligible card payments