Returns & Exchanges

We want you to shop with confidence. If something isn’t quite right, our team is here to help with a straightforward return or exchange process.

Eligibility & Timeframes

Topic	Policy
Return window	30 days from the delivery date
Exchange window	30 days from the delivery date (subject to stock)
Report issues (damaged/incorrect)	Within 7 days of delivery
Item condition	New, unworn, unwashed, unaltered, with all original tags and packaging
Proof of purchase	Order number or receipt required

Non-Returnable Items

• Underwear, socks, and swimwear (for hygiene reasons)
• Face coverings and grooming items
• Final sale or clearance items marked non-returnable
• Personalized, monogrammed, or altered items
• Gift cards

Items returned with signs of wear, odors, stains, alterations, or missing tags/packaging may be refused or receive a partial refund at our discretion.

Return Shipping & Costs

• For change-of-mind or size/style returns, customers are responsible for return shipping. Please use a trackable method and keep the receipt.
• If you received a defective or incorrect item, contact us first. We will provide a prepaid return label after validation.
• The original shipping fee of $6.99 is non-refundable.
• For exchanges, a new shipment will be sent once the return is approved; our standard shipping fee of $6.99 applies to the outbound exchange shipment.

How to Start a Return or Exchange

1. Email [email protected] with your order number, the item(s) you wish to return or exchange, and a brief reason. For damaged/incorrect items, include clear photos.
2. Wait for return authorization and instructions (typically within 1 business day). Do not send items back without authorization.
3. Ship your item using the provided instructions. Return shipments should be sent within 14 days of receiving authorization.

Refunds

• Once your return is delivered to our facility, please allow 2–3 business days for inspection and processing.
• Approved refunds are issued to your original payment method. Your bank or payment provider may take an additional 3–10 business days to post the credit.
• Refunds exclude the original $6.99 shipping charge and any non-returnable items.

Exchanges

• Exchanges are subject to availability at the time we process your return.
• To get the right size or color faster, you may place a new order and return the original for a refund.
• If an exchange item is out of stock, we will process a refund instead.

Damaged, Defective, or Incorrect Items

• Report any issues within 7 days of delivery at [email protected] with photos and your order number.
• After validation, we will arrange a replacement or a refund and provide a prepaid return label if a return is needed.

Gifts

If you received an item as a gift, we can issue a refund to the original purchaser or, upon request, provide a store credit to the recipient once the return is approved.

Additional Notes

• Keep your return tracking number until your refund or exchange is confirmed.
• For orders with bundled discounts, returning part of a bundle may adjust the final refund to reflect the kept items at their non-bundled price.

If you have questions before starting a return or exchange, contact us at [email protected]. We’re here to help.